Privacy Policy

1. Who we are

Relevant Home Care, Inc.
85 Shannon Rd
Harrisburg, PA 17112
Phone: (717) 510-6996
Email: info@relevanthomecare.com
Website: https://www.relevanthomecare.com

2. Website inquiries

Public forms on this website ask only for a name, phone number, email, and a short note so we can start a conversation. Please do not include medical records, Social Security numbers, or other sensitive health details in a website inquiry. The sections below describe information we may collect in the course of operating home-care services, including staff applications and SMS or EVV-related communications.

3. Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact information — name, phone number, email address, mailing address
• Employment / caregiver information — role and details needed for timekeeping corrections
• Participant / client service information — information needed to coordinate care and confirm services (which may include protected health information when applicable)
• Time adjustment and visit records — clock-in/out times, activity codes, reasons for adjustment, signatures
• SMS/email delivery records — phone/email used for transactional messages, delivery timestamps, opt-out requests
• Technical information — IP address, browser/device type, and basic logs when you use our website or secure links

We collect information directly from you, from authorized representatives, from our staff, and from systems we use to operate the agency (for example scheduling / EVV-related systems), as permitted by law and our agreements.

4. How we use information

• Provide and coordinate home care services
• Communicate about scheduling, time adjustments, and care confirmation
• Send transactional SMS and/or email with secure links to complete time adjustment forms and confirm that care was received
• Operate, secure, and improve our website and applications
• Meet legal, regulatory, payer, and audit requirements
• Respond to inquiries and support requests

We do not use SMS opt-in consent to send unrelated marketing blasts.

5. SMS / text messaging privacy

If you consent to receive texts from Relevant Home Care, we may send transactional messages such as notices that a time adjustment form is ready, secure links to review and sign forms, care-confirmation / signature requests, and related transactional follow-ups (including resends).

Message frequency varies based on service and time-adjustment activity. Message and data rates may apply. You can reply STOP to opt out and HELP for help.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We may share information with service providers who process messages or host systems on our behalf (for example SMS or email delivery providers), only as needed to deliver these transactional communications and operate our services, under appropriate agreements.

6. How we share information

We may share information with service providers who support our operations, payers/regulators/auditors when required, professional advisors when needed, and others when required by law or to protect rights and safety. A short on-site guided chat may collect a name and a phone or email before opening live chat; please do not send medical records there. Visitor-initiated live chat on this website is provided by tawk.to, which processes the messages you choose to send. We do not sell personal information. We do not share SMS opt-in data for third-party marketing.

7. Health information

When we create, receive, or maintain protected health information in connection with care services, we handle it in accordance with applicable law (including HIPAA where it applies) and our Notice of Privacy Practices, if separate from this policy.

8. Data retention

We retain information as long as needed for care operations, agency records, legal and regulatory requirements, and dispute resolution, then dispose of or de-identify it according to our retention practices.

9. Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure.

10. Your choices

• SMS: Reply STOP to cancel; HELP for help
• Email: Use unsubscribe/contact instructions where provided for non-required notices
• Access / updates: Contact us to update your phone or email used for transactional notices

11. Children’s privacy

Our services are directed to adults involved in home care operations and are not directed to children under 13.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will change when we post revisions.

13. Contact us

Email: info@relevanthomecare.com
Phone: (717) 510-6996
Mail: Relevant Home Care, Inc., 85 Shannon Rd, Harrisburg, PA 17112

Monday–Friday, 9:00 am – 5:00 pm.