FAQ
Clear answers
before you call.
What we provide, what we do not, how to start, and how to reach us.
FAQ
Questions families and partners ask
Is this medical or nursing care?
No. Relevant Home Care provides personal care, respite care, companion care, and everyday support. We do not provide skilled nursing, medical procedures, or emergency care. If someone needs a nurse, we will say so.
What is personal care assistance?
Help with everyday activities of daily living — bathing, dressing, grooming, and getting around the house. It is hands-on and dignified. We are not a skilled nursing agency.
What is respite care?
A planned break for the family member who is already providing care. We stay with your person — personal care, company, the household — so you can rest, work, or just leave the house without worrying.
What is the difference between hourly and live‑in care?
Hourly care is a defined block of hours around work, sleep, or visits. Live‑in care means someone overnight and through the next day. We talk through which schedule fits the house before we staff it.
Do you take insurance?
Coverage varies by plan and by the kind of help needed. Call the office and we will talk through private pay and any benefits you already know about once we understand the plan.
How fast can care start?
Often we can talk the same business day. Matching a caregiver depends on the ZIP, the hours, and who is available. Share a ZIP code and a rough schedule and we will give you an honest timeline.
Which parts of Pennsylvania do you serve?
We are based in Harrisburg and serve communities across Pennsylvania. Enter a ZIP or county in the coverage checker and we will confirm staffing, usually within one business day.
How do I check a ZIP code?
Use the coverage checker on this site, or call (717) 510-6996. A five-digit Pennsylvania ZIP is the fastest way to check.
What should I not put in the contact form?
Please do not send medical records, Social Security numbers, or other sensitive health details. A name, phone, ZIP, and a short note about who needs help is enough to start.
What are your office hours?
Monday–Friday, 9:00 am – 5:00 pm. After hours, leave a message. That line is for scheduling — not emergency care.
How do hospitals or case managers refer a client?
Call or send a short note with a ZIP, a rough schedule, and who needs help. Please do not email medical records. We confirm staffing before we accept a start.
Do you hire caregivers?
Yes. We are growing our caregiver team across Central Pennsylvania and surrounding communities. Use the short form on the Careers page or email info@relevanthomecare.com. Current staff sign in at the staff app.
Do families need an account or portal?
No. Families get started by phone or the form on this site. The staff sign-in is for caregivers and office staff only.
Do you background-check caregivers?
We screen who we send into a home. Call the office and we will walk you through what that includes for your situation.
Is this an emergency service?
No. If someone is in danger, call 911. Our office line is for scheduling home care during business hours.
the right fit for your family
Still deciding?
Call the office or send a short note. We will tell you honestly whether we can staff it.